ABC Waterbed Return Policy
We are committed to providing you with the best possible products available. ALL our products are of superior to outstanding quality level. ABC Waterbed Outlet does everything it can to provide the best selection, the fastest shipping times, and the largest inventory we can at Outlet pricing.
If you wish to return an item, you need to contact us first. Packages sent to us without prior approval may be returned at the customer's expense. Our shipping department has many packages coming and going each day and "mystery packages" that arrive unannounced are difficult to process.
If you order something and you find it faulty, contact us by Email us here or call toll-free at 1-877-420-2337 weekdays between 12:00 and 6:00 p.m. about the return to make arrangements to have the warranted items replaced. Please have your "Sales Order Number" ready. You must obtain a Return Authorization Number from us before returning your item.
We replace warranted items only once within the first thirty days. Some manufacturer warranties may require you contact them directly. If you order the wrong size, or provide us with the wrong shipping address, it will fall under our Non-Warranty Return policy below. Custom made to order items cannot be returned.
Waterbed Mattress Warranty
Most waterbed mattress manufacturers ship an excellent quality waterbed mattress, they offer a limited warranty that cover problems that are the result of defects in material or workmanship. The warranty particularly covers seam covers splits. There are two distinct warranty periods, the Full Warranty Period for usually the first 3 - 5 years that covers full replacement (less shipping costs) and a Prorated or Extended Warranty Period which varies according to manufacturer and model. If during the Full Warranty Period you suffer a problem that relates to material or manufacturing defects contact us and your mattress is replaced at the manufacturers or distributors guidance.
Prorated or Extended Warranties are based upon the Manufacturers Suggested Retail Price. During the Prorated Warranty Period if a failure occurs due to defects in material or workmanship, a new mattress may be supplied by the manufacturer or distributor but you will be responsible for a portion of the cost. The replacement cost under the Prorated Warranty Period is based on the Manufacturer's Suggested Retail Price - not our heavily discounted ABC Waterbed Outlet Price. The manufacturer or distributor is responsible for this replacement, not ABC Waterbed Outlet. We do cover your mattress during the full warranty phase.
If you contact us for a Prorated or Extended Warranty Replacement we will probably recommend a new mattress for two reasons:
1 - Our discounted price usually beats the Prorated replacement costs based on the higher Manufacturers Suggested Retail Price
2 - A new mattress has a new mattress warranty. A replacement mattress only has the remaining warranty of the first mattress.
If you just do not like an item and wish a refund you may be responsible for a restocking fee of 15% as well as our original shipping costs. Free shipping only applies one way and if you keep your order.
You must obtain a Return Authorization Number from us before returning your item. Email us here or call toll-free at 1-877-420-2337 weekdays between 12:00 and 6:00 p.m. about your item. We handle exchanges on a case-by-case basis. Be sure to have your Sales Order number ready before you contact us.
Original packaging and information packets are required. You are responsible for shipping the item back to us.
Some products come with free gifts. These gifts are only provided as an incentive for you to buy our products. If you return a product for refund, you must also return the free gifts as you would no longer be eligible for these free gifts.
It is the purchasers responsibility to retain the warranty and proof of purchase. If the manufacturer deems the damaged article a non-warranty item, ABC Waterbed Outlet is not responsible for replacements or refunds. ABC Waterbed Outlet does not express or imply any warranties of its own and does not supercede any manufacturer warranties.
Please keep all packing materials and documentation. Some manufacturers will not honor warranties if not returned with the original packaging and accompanying documentation.